Privacy Policy

Effective Date: September 25, 2025

1. Introduction
Mid-Town Laundry (“we,” “our,” or “us”) operates the website https://www.midtownlaundry.com (the “Site”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or otherwise interact with the Site. By using the Site, you agree to the practices described in this Policy.

2. Information We Collect

a. Information You Provide Directly

  • When you fill out a contact form, send an email, or otherwise communicate with us, you may provide personal information such as your name, email address, phone number, and message details.

  • If we implement online features (e.g. online appointment or lost-item inquiry forms), you may provide additional information (e.g. address, transaction identifiers, machine number).

b. Automatically Collected Information
We and our service providers may collect certain information automatically when you visit or use the Site, including:

  • Log Data: your IP address, browser type and version, pages visited, timestamps, referral URLs, and other usage data.

  • Cookies and tracking technologies: small data files stored on your browser or device to help us analyze usage, remember preferences, and improve the Site.

3. Use of Information

We may use your information for the following purposes:

  • To respond to your inquiries, requests, or complaints

  • To provide and maintain the Site, improve user experience, and develop new features

  • To send you updates, notices, or marketing communications (if you consent or where permitted by law)

  • To detect, prevent, and address technical issues or misuse

  • To comply with legal obligations or enforce our rights

4. Disclosure of Information

We may share your information under the following circumstances:

  • Service Providers & Contractors: We may engage external vendors (e.g. hosting providers, email service, analytics) who assist in operating the Site or analyzing usage. They only access the information needed to perform their tasks and are contractually bound to keep it confidential.

  • Legal & Safety: If required by law (e.g., court order, subpoena), to protect our rights, or address fraud or security issues.

  • Business Transfers: In case of merger, acquisition or sale of substantially all assets, your personal information may be transferred (with notice to you).

  • With Your Consent: We may share information for purposes you explicitly agree to.

5. Cookies and Tracking

We use cookies and similar technologies (e.g. web beacons, pixel tags) to:

  • Recognize your browser and remember preferences

  • Analyze usage trends and Site performance

  • Serve relevant content and advertising (if we adopt that)

You can disable cookies in your browser settings; however, disabling cookies may hinder functionality on parts of the Site.

6. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes described above, or as required by applicable laws or regulations. After that, we will either delete or anonymize it.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

The Site is not directed to children under the age of 13 (or higher age if applicable by state law). We do not knowingly collect personal information from children under that age. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

  • Access or receive a copy of personal information we hold about you

  • Correct or update inaccuracies

  • Request deletion of information

  • Opt out of certain marketing communications

To exercise these rights, contact us using the contact details below. We may require verification before honoring such requests.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on the Site with an updated “Effective Date.” Your continued use of the Site after such changes constitutes your acceptance of them.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Mid-Town Laundry
522 N 2nd Ave
Lewisburg, TN 37091

931-359-0182
laundry@midtownlaundry.com